Leadership Breakfast Series: "Leading with Service: The Key to Employee Satisfaction"

Leading with Service: The Key to Employee Satisfaction, presented by Erika Kramer

This is a recording of the webinar that took place November 8, 2023 from 9 a.m. to 11 a.m. CDT.

As leaders in senior living and the DME world, we juggle making a lot of people happy. Residents, employees, family members, and hopefully, ourselves. But with everything and everyone changing, how can we make sure both our external customers and our internal customers are happy? Is it possible to incorporate techniques to keep both of them at your community? Now more than ever, we need to be able to lead in a way that satisfies both, because without one, we won’t have the other. And without both, we won’t be successful.

Objectives:

 * Identify the difference between satisfaction, needs, & wants
 * learn about the 5 appreciation languages and how you can incorporate them into your community
 * Understand the value of using open ended questions to increase feedback

Erika Kramer graduated from the University of Northern Iowa with a BA in Business Management. She started as an intern for Martin Brothers in 2005 and worked in the medical supplies department in May of 2006 and became the marketing and education director in June of 2009, focusing on nursing education events and webinars as well as tools for the nursing side in long-term care. In 2016, she pursued her administrators license at Des Moines Area Community College and passed her national administrator boards in March of 2017. Erika Is currently the Director of Sales and Educational Development for Trio Pharmacy, a subsidiary of United Scripts.

Contact [email protected] for more information.

Registrations for this event are non-refundable.